Outsourcing: from operational challenge to strategic progress

At Berkman, we’re constantly on the move. We’ve set ambitious goals and assembled a talented team that works toward them every day. Yet, for some time, we faced a persistent issue: the daily operation was consuming too much of our time and focus. Our teams spent a large portion of their working hours on repetitive, administrative tasks—important, yes, but ones that kept us from creating and executing strategic initiatives.

Operational overload
We noticed that our people were increasingly tied up in simply keeping the organization running, which - especially during peak periods - proved to be a major challenge. Work pressure rose, costs increased, and performance lagged behind. Meanwhile, the labor market shifted: finding qualified staff became more difficult.

These problems will sound familiar to many companies - not only in our sector. But it’s exactly these challenges that drove us to rethink how we work.

The strategic power of outsourcing – our experience
Our answer lay in outsourcing - not as a cost-cutting measure, but as a growth enabler. By outsourcing repetitive tasks, we created space for deeper thinking and innovation. The results were immediately visible:

• More time for our teams;
• Greater flexibility during peak periods;
• Reduced operational costs through increased efficiency.

We didn’t find our outsourcing partner the traditional way, but among our own colleagues at Berkman India. We started by outsourcing internal administrative tasks, but their effectiveness quickly exceeded expectations - they soon began handling processes for other business entities as well. As the volume and impact of these activities grew rapidly, we started thinking bigger: why not make this service accessible to other organizations?

This question led to a strategic decision: the outsourcing activities were spun off from Berkman India and incorporated into a new, independent company: Your Business Sherpa (YBS).

Why YBS works for us
What sets YBS apart is their proactive approach. They don’t just execute tasks - they think along with us, understand our processes, and contribute to long-term improvements. Their expertise goes far beyond execution; they are an extension of our strategic capabilities.

Recently, YBS underwent a rebranding. The refreshed visual identity and sharpened positioning reflect what we already knew: Your Business Sherpa is more than a supplier - they are a growth partner.

India, where the operational teams are based, is rapidly evolving from a “work force” to a “world force” (source: NT). The scalability, knowledge, and quality available there make it possible not only to outsource work, but to strategically build toward a future-proof organization.

Conclusion: work smarter, think bigger
Outsourcing has helped us create space - space in time, capacity, and vision. Together with YBS, we’ve optimized our processes, reduced costs, and strengthened our strategic momentum.

For organizations aiming to move forward in a strained labor market, outsourcing is no compromise - it’s a conscious decision. A decision in favor of sustainable growth, strategic agility, and greater control over the future.

Curious to discover what Your Business Sherpa can mean for your organization? Visit their website to explore the possibilities.