“With Berkman, I know they’ll always go the extra mile.”
By Bart Dolleman
D.P. Factory's offers a wide range of creative products, from greeting cards to candles and craft materials, making it a go-to supplier for creative minds. Over the years, they’ve become a major player in the European market, especially in the Netherlands and Germany. Bart Dolleman Logistics Manager at D.P. Factory, shares his experience of working with Berkman Forwarding: “When we decided to switch logistics partners five years ago, Berkman stood out as the perfect choice. Their unique combination of flexibility and an extensive network in China made them the ideal partner for us.”
Offices in China
Five years ago, D.P. Factory was searching for a logistics partner that could better meet their needs. Bart explains: “We were dissatisfied with our previous carriers because they couldn’t fully meet the demands of our market. When we got in touch with Berkman, we were immediately impressed by their well-structured approach and their customer portal. Since most of our sourcing is from China, Berkman’s offices in China were a huge advantage. It made the switch easier and gave us more control over the process.”
Berkman acts fast
What truly sets Berkman Forwarding apart, according to Bart, is their ability to think proactively and act quickly. “In our industry, we deal with demanding customers and increasingly shorter lead times, so flexibility is essential. Berkman understands that and responds perfectly. Where other companies might shrug off delays, Berkman ensures a quick solution. They switch gears immediately, even if it’s a last-minute issue.”
Streamlining with the digital customer portal
The partnership between D.P. Factory and Berkman runs smoothly, thanks in large part to Berkman’s digital customer portal. Bart explains: “Our orders are uploaded to Berkman’s portal, and from there, they handle everything with our suppliers. Whether it’s clearing containers, managing transport, or dealing with customs formalities, Berkman takes almost all of the logistics off our hands. This is a huge relief for us and allows us to focus on other areas of our business.”
A reliable partner
Since D.P. Factory's new management implemented a new strategy, the company has experienced significant growth in both product categories in volume. “We started out as a smaller player, but Berkman took us seriously from the very beginning. Even as we’ve grown, the partnership has remained seamless. Berkman supports our growth by always offering solutions, no matter how complex te situation.”
Bart is confident about the future of the partnership: “If something works well, you stick with it. Berkman has proven to be a reliable partner, and we expect that to continue. They’ve always thought along with us and have been flexible, even during difficult times like the COVID pandemic. This kind of partnership is exactly what we need to achieve our goals.”
Flexible, reliable & personal
The partnership between D.P. Factory and Berkman Forwarding is a prime example of how flexibility, reliability and personal contact can lead to long-lasting and successful relationship. “Berkman always goes the extra mile. That’s what makes them the perfect partner for us, both now and in the future.”
Want to learn more?
Curious how we can make your imports from Asia smoother, simpler, and more transparent? Find out more about our services here.
